The communication at this company was terrrible. After we initially purchased our tickets, we received absolutely no more notification of what to do or where to meet. Not a week before our trip, or even the day of. When we didn’t find any..one who was supposed to be picking us up at the airport on time, we called the emergency number and a lady with a strong Chinese accent picked up on the other end but she didn’t understand me, I couldn’t understand her, and so she hung up on me after saying she didn’t know how to help me.
After receiving a strange call from a California number from a man with a strong Asian accent I couldn’t confidently understand, we were approached and hauled off to a bus that brought us to a hotel where we waited for 3 hours standing around before starting our trip.
On day 1, we did not see anything besides our hotel. Despite it appearing that we would start touring then and despite that we still had to pay a $9 service fee. On day 2, our itenerary stated we would see Lake Powell. We didn't even stop. For the Bryce National Canyon stop, we drove 5 hours from where we were (not including the lengthy bathroom stops because you can’t use the bathrooms on the bus) to make ONE stop at Bryce Canyon for LESS than 40 minutes.
We spent more time at Chinese buffets than at Bryce Canyon, Grand Teton, and Zion National Park combined! We went out of our way to get to some of these Chinese buffets, which resulted in more time waiting around on the bus, because the tour guide would get to eat free for bringing in a bus full of people.
Besides spending more time eating than at the actual destinations, we spent just as much time at bathrooms along the way. There is a bathroom on the tour bus but if it’s used it will make the entire bus smell like sewage. You would stop for a bathroom every 2 or 2 and 1/2 hours and EVERY female on the bus used the bathroom EVERY time so there would always be extensively long wait times for that reason. Our tour guide would specify a time to be back by the bus at and most travelers did not abide by that (and faced no consequences) and we waited for longer than expected or also, we sometimes had to wait because there were still people in line for the bathrooms since lines were so long.
Also, it may be important to note this specific tour was much more focused on Asian customers than American. My boyfriend and I were the ONLY non Asian people on the bus. There’s nothing wrong with that although, it did make us feel uncomfortable with some of the looks and reactions we got and we also felt left out when our tour guide would speak more in Chinese than English and failed to ensure we also knew what was going on. His English was not the most clear and there were multiple occasions we didn’t understand what we were supposed to be doing or what the money we were giving him was for.
Overall, if you’re looking to see a bunch of places for a very short amount of time, you don’t care about being in a bus for half the day, everyday, you love Chinese buffets, and you prefer your vacations to be a little more sketchy, this is a perfect trip for you. If not, I would suggest you look elsewhere for tour companies or even just pick a few destinations, spend however much time you want there, and be able to actually take in all the destinations for what they’re worth. Good luck.Read full review
An absolutely wonderfully organized trip to the most beautiful regions of this part of the world. Our driver and guide Mike will take care of everything and everyone. Our family of four (including 2 children - 6 and 8 years) had a wonderful.. experience. We would never have seen so much in such a short time. In 3 days - 5 Natl Parks in 3 States !!! Thank you so much. Highly recommended!Read full review
We were a group of 13, well traveled adults,in our 60’s, who wanted a tour of the Grand Canyon, Bryce, and Zion before returning to Las Vegas. We only had 3 days to do it and with Rachel’s help it was an outstanding success. I can’t s..ay enough about how helpful Rachel was in determining the timing, order and deciding where to stay on the 2 nights we were on the trip. Rachel was delightful, friendly, knowledgeable, professional, and extremely considerate. She was always aware of our physical comfort and needs. We had some physical restrictions so options for hikes, and other activities were always offered. Ours was a custom, private tour. Rachel picked us up at the Las Vegas airport with a van and trailer for our luggage and took us right to the home we were renting on our return. Absolutely outstanding trip, I highly recommend Rachel and her company. (The other 12 in our group concur on that too!)Read full review
I am interested in visiting the national park and visiting the magnificent scenery. I participated in this tour company camp for the first time in 4 years this time. The difference between here and another tour company is politeness.Before ..joining the tour, you can respond carefully to detailed questions. If you have anxiety, it is a good idea to ask questions in advance. This time, we had a wonderful camp with people from many countries. Meals, breaks, timing to put up a tent. The trip of the trip is planned finely so that we can do our best and is perfect. The sandwiches you make yourself are exceptional. A pleasant dinner surrounding a campfire will be a lifetime treasure. If you step out of the tent, you will be amazed at the spectacular view in front of you. Camping grounds can be comfortable as free WiFi and shower are in place. It will be more satisfying than participating by individuals. A wonderful guide guide will make the trip more brilliant. A wonderful person gathers in a wonderful environment. The campers from all over the world have the same spirit and are very kind and kind. It seems that the atmosphere of this tour is greatly affecting this. To the Japanese people I think that there are many people who are not good at English, but if there is a desire to participate even a little, I recommend you to take action. The reception staff and guides as well as the travel companion will be gently to you. Let's share the excitement. And I hope that we can resume somewhere again. Thank you veeeeeeeery much!!!Read full review
We bought the 5 day pass and were able to go to the zoo, Sea World, several museums at Balboa Park, the U.S.S. Midway, and a bay tour. It was such a great value.
We didn't have to worry about anything about the trip. The tour guide picked us from the airport and guided us for the entire length of the trip. He is so knowledgeable about the geography along the road and told us many interesting stories.. about the foreign land we don't know. I highly recommend the tour for people who don't want to drive and plan the route themselves!Read full review