Seat rotation was not done properly. There were some passengers without VIP seats who were always in the front seats of us. For those passengers who did not opt for dinner and when hotel was just 5 mins drop, they should be left at the hote..l first.Read full review
By: NISHIKANT PURUSHOTTAMRAO GAWAI | Sun May 12, 2019 at 05.13 PM
Expectations excelled and surpassed.
Truly professional and high standards of service.
Tour Guide BEN was exceptional. He made the tour very very comfortable. My family found him very very helping, supportive.
Found him very knowledgeable.. when describing about events, places, & historic monuments. Communication was clear and superb. He fas demonstrated great skill in handling people /groups .
Choice of restaurants, good and hotels was superb. We enjoyed good and delicious varieties of Chinese, continental, and French good.
I thing BEN is highly capable , talented , intelligent . He fas demonstrated great skill in handling people /groups and has raised the bar of service standards and added great value to the brand of the company. I thing he is asset to the company deserves much more higher responsilities. My family wish him very best of luck.
Warm Regards
Nishikant P GawaiRead full review
The guide was good but her explanation in English lesser than that in Chinese. For example if she was explaining in Chinese for 10 mins she was explaining only for a minute in English.. Other than this everything was managed well.
The tour is ok, even though some stop should be more long.
The tourist guide Winter sometime is impolite, not good. Sin. The exposition is good, but sometime he is impolite especially if you don't speak English very well.
For lunch or dinne..r I didn't appreciate that the restaurants were far from the center city.Read full review
By: Ana V Castellanos de Torres | Tue May 07, 2019 at 10.46 AM
Es el peor tour que hemos hecho. Costoso mas propinas de 42 dólares. por persona que es un robo...pues ya había cancelado el Tour se supone y el guía una persona que no permitió nunca hablar.....tanto así que preferimos perder un dí..a y una noche y no tener que soportarlo.
A nadie se lo recomienddo.Read full review
We had a great time and our local tour guide Jeff was very good. However, our chinese bus driver was rude. I did not get his name but we were in bus #6230.
I was so disappointed bec on the night before the tour i got message from the tour guide to prepare $288 for the entrance and etc. I tried to call the office but nobody pick up the phone. I called the tour guide she just said to be there to..morrow and lets talk about it. We have money just for the service fee and the 4 activity to join. We got so discouraged so the 3 other didnt join the tour. I felt so upset the whole 3 days tour bec i kept thinking of the 3. Only if we didnt receive that txt message Maybe we went together for the tour. And now we cant get any refund for the 3 reservation. What a waste of money. Maybe much better if you wl just include that amt to the tour fee its much acceptable.Read full review