The customer service at tours for fun was not that great. The website itself has glitches that they need to fix. They charged me the wrong amount on my credit card and I repeatedly e-mailed them asking them for the credit. However, they kep..t on saying the discount will apply a few days later. A few days later came, but still there was no credit applied. So I continued to email them. All they said was they charged me the correct amount. I had to explained to them a thousand times that wasn't the case. Finally I called them and had to explain several times in order for them to understand that they indeed made a mistake. I don't understand why it was that difficult to read my e-mails and look at the math calculations. It wasn't difficult at all. So I wasn't sure what it was they didn't get. After many days of corresponding with them regarding this simple math miscalculation and days of frustrations, I finally got my credit back...
The tour itself was rushed. In most of the sightseeing places, we only got to spend less than one hour which was not enough. But I could understand because we got to see many countries. This would be a good tour to sample different countries. But if you want to just relax and take your time to see things, this may not be a good tour for you. I give an extra star because the tour guide was great! She was nice, friendly, and caring. Thank you tour guide C!
Please fix another glitch I am experiencing right now on this sight as I am writing my review! I can't see what I am typing because when I scroll the page down, it automatically scrolled back up and so I can't see what I am typing unless I stopped typing and scrolled down again... It is very annoying... There is a lot of things to fix on this site tours for fun....Read full review
Upto Paris, it was good. But Paris hotel rooms were too small and they even did not give hot water kettle, coffee etc in room plus 15 Euro per day per person city tax in Paris was too high for the trip. Our guide Coolmoon was awesome and ve..ry helpful all the way.Read full review
By: Thomas Daniel Gray | Sat Oct 12, 2019 at 02.32 AM
I thought that the tour was conducted in about as good a manner as possible. The first tour guide, Mano Cheung, was excellent, the second guide Lex was a very nice guy and did a good job overall, but was not as clear and concise.
Everything was good excepted the hotel in Paris, that hotel is not a safe hotel. We rather pay more to stay in a better hotel than that unsafe and cheap hotel. Some people in our group got pick pocketed at the bobby including my husband.
I booked one day from Tour 4 fun prior to the tour. Tour 4 fun got my money for one extra day at the Torcy France hotel. When I checked in at the hotel in France. The hotel said I did not booked the hotel. I have to pay for that day again... I wrote an email to Tour 4 Fun Customer Service to get a refund for the extra day that I booked before. I got no response. I have a receipt from the hotel. I can email to you a copy of the receipt if you want it.Read full review
By: Vimia Miral Riadhy | Mon Oct 07, 2019 at 06.27 AM
The tour was very fantastic, tour guide very exelent, he know so much about the objects. We are very happy
Thank you tours4fun. Next year we plan to Balkan and join with tour4fun again .
By: Jairo Leonardo Canter Rios | Sat Sep 28, 2019 at 02.34 PM
We enjoyed our tour. We had also the chance to be escorted by 3 different tour guides: Mano, Mickey and Daniel. Mano and Daniel were more professional and provide us more tips about the places we were visiting and also better instructions a..nd precautions.
All hotels we stayed in were very good and also the optional activities we took with the tour. This was our 4th tour with Tours4fun and we really like these tours. In this tour I want to request also to have more time in Amsterdam, this is a city for which the time arrange in the tour is very little in comparison with some other cities.Read full review
Our tour managers (Lex and Danny) were warmly accomodating and well verse with the historical significance of every itinerary. Our drivers (Edwin and i forgot the other) are very professional. Overall, loved the tour
Although our visit to the Europe countries was during Summer season, most of the hotel accommodation were without air-conditioning especially when the temperature hit above 40 degrees in Paris. This made our stay uncomfortable and brought ..us an unforgettable bad memory.Read full review
Overall, a very good experience. Value for money, good itinerary, fair hotels and fun and caring guides (except for one - Brandon who in my opinion is very cynical and almost condescending).
Brandon was our guide from Frankfurt to Paris ..on July 22-24. He seemed to be always in a hurry and not care. He came across as if he did not want to be there. When I asked him a question, he would be in a hurry and say that's a personal question and would not entertain it at that time. But the question was about our intention of not going with the bus tour at night after the scheduled itinerary because we're going to a friends home for dinner in Amsterdam. He believed this was not a "business" question so he wouldn't answer it then for at that time he was only entertaining business questions. It's not that fact that he's prioritising questions but his way of speaking, it was abrupt and as said earlier, almost condescending. When I asked where was the voted best “French Fries” in Amsterdam - he answered abruptly and curtly, it’s not French fries, we are not in France. Very unfriendly and not “guide -like”.
Brandon was an unpleasant experience considering just the day before we had Lex who was our guide from Zurich to Frankfurt on July 21-22. Lex was excellent, nice, helpful and funny! We had fun just being in the bus for hours (there was an accident in the highway from Titisee to Frankfurt and we were stuck in the highway for 2 hours) because he made sure we were comfortable, informed and yes, even entertained.
Mickey our guide in Paris from July 24-26 was also great. Mickey was helpful, informative and answered all our questions that we had. She made sure we were taken cared of and when the Paris Hotel did not have airconditioning in the middle of the heatwave, she was even able to work with her company Eugogo to treat us to the River Seine Cruise for free to lift our spirits up. This act which may be considered by many as not enough to compensate AC issue, was very much appreciated.
Again, we’re happy overall and would recommend this tour.Read full review