Tour guides were very knowledgable, friendly and accomodatng to our needs. Every two hours there wss a break to stretch our legs and grab a snack and use washrooms.
Communication from Tour 4 fun was not extremely good, they would not and ..didnt idemtify the hotel we would be staying at on the first night after we arrived. Very discncerting not knowing where we were going. We only found out when we were picked up at the airport and taken to the hotel.
The tour bus was not cleaned at the end of the day and garbage bin was overflowing.Bus windows were not cleaned daily making picture taking enroute very difficult.
No wifi as promised on the bus.
Accomodation was often well outside of the city not allowing for exploring the city when we settled for the evening.Read full review
guides are great! Itinerary best for first timers. we enjoyed our trip except for the hotels chosen in italy, it is a disappointment. it shouldnt be labeled as a 3 star hotel.
By: Thomas Daniel Gray | Sat Oct 12, 2019 at 02.32 AM
I thought that the tour was conducted in about as good a manner as possible. The first tour guide, Mano Cheung, was excellent, the second guide Lex was a very nice guy and did a good job overall, but was not as clear and concise.
I booked one day from Tour 4 fun prior to the tour. Tour 4 fun got my money for one extra day at the Torcy France hotel. When I checked in at the hotel in France. The hotel said I did not booked the hotel. I have to pay for that day again... I wrote an email to Tour 4 Fun Customer Service to get a refund for the extra day that I booked before. I got no response. I have a receipt from the hotel. I can email to you a copy of the receipt if you want it.Read full review
By: Vimia Miral Riadhy | Mon Oct 07, 2019 at 06.27 AM
The tour was very fantastic, tour guide very exelent, he know so much about the objects. We are very happy
Thank you tours4fun. Next year we plan to Balkan and join with tour4fun again .
Excellent tour allowing us to visit many places within a limited period of time, in the meantime, tour guide gave breaks which made the tour comfortable. We were lucky to have Sabathtian for the E glish speaking group as a tour guide/leade..r during the last 7 days, while the tour guide in Paris, Mickey, during the first 2 days, was not interested in the job. She just took us from one place to the other without even giving any description or explanation before reaching the place or when we reached it. Sabathtian can be accompanied by guides/leaders like Mickey and Viet (for the Vietnamese group) for on the job training. Actually, the unprofessional behaviour of Viet was noticeably modified when he accompanied Sabathtian, during the last 7 day.
However, the tour was very good and I recommend it.Read full review
By: ALBERTUS GELDENHUYS | Mon Jul 22, 2019 at 11.47 AM
The whole experience was great. The tour managers were knowledgeable, friendly, organized and helpful. The hotels were great and in all we will recommend this tour to anybody. The bus drivers were great and we felt safe at all times.
It was a great experience for me and my daughter. Hotels were just fine as expected for budget accommodation.
Tour Manager was very knowledgeable and helpful.
By: A trusted customer | Fri Jul 12, 2019 at 03.50 PM
We have mixed experiences about this tour. First of all I'm mentioning bad onces & then I will cover good parts.
Bad Experiences:
1. 1st Day Hotel experience is really very bad. The Clarion Hotel in Calgary City having lot of problems lik..e - water logging in bathrooms, mal-functionl AC, very rude behaviour from font desk staff, making delay in alotting rooms though there wre plenty of vacant rooms are there and we already booked rooms in that hotel a month ago.
2. Transportation from Calgary Airport to Clarion Hotel was very problematic as the authorized Cab driver as well as Hotel Front Desk staff were not co-operating for re-imbursing the money initially. We got the money after we had round of escalations with Hotel Management & Tours4Fun.
3. We have prior experiences in travelling with a tour group where personally we didn't checkedin the hotel. But, in this scenario, first 2 days, we have seen this issue where we need to show all details and enquire about our hotel resevations. There was no Tours4Fun or Wester representative to handle that.
4. 4th day's lunch was just a disaster. There are lot of resturants in Jasper town with ecomonical options for meal/foods. But, not sure why they had booked for a Korean Resturant(Kimichi House) with extremely bad-tasted-soup-only-meal. We were not able to eat this. And they were not providing altenate meal option also though it was already paid by us. They should understand that the meal option should be acceptable to generic people and not for a specific region. Even most of our chinese travel-mates also could not manage to eat that bogus meal. Wester/Tours4Fun also not refunding that meal money for both of us.
Good Experiences:
1. Bus coach driver Paul & Tour Guide Lisa were really good & friendly. They were showing and explaining the places very descriptive ways.
2. Lunch at Fairmont Spring Banff Hotel was just awesome.
3. Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town are good hotels and nice arrangements in rooms. Though both of them are lacking elevator as they are very old & refurbishes recently. The sceni views from them just breathtaking.
4. Breakfast bouffets are good in all 3 hotels - Clarion at Calgary, Hotel Voyeger Inn at Banff & Athabasca Hote at Jasper town.
5. The places where we went for visting all are superb and gorgous. I can't explain their beauties in words.Read full review
It was great fun. Very well managed and well paced over the 4 days. Hotels were great (except Clarion), food was great.. Most importantly, we had a great tour guide (Lisa Rong) as well as a very courteous driver (Paul) with Westar. Lisa rea..lly went out of her way to take care of guests and some of our personal requests specially on the food menu. The driver Paul was very knowledgeable - he knew the mountains and lakes and certainly a great story teller.Read full review