By: Kanwaldeep kapur | Thu Nov 14, 2019 at 01.55 AM
We booked a 3 day East Canada tour. The tour bus from NGH tours showed up on time. The bus was in good condition and the driver was also professional, courteous and ensured safe practices were followed. The tour guide Carrie had a good sens..e of humour and ensured everyone followed the schedule. She provided good commentary for all four cities. The food was also quite good, we stopped at Greek and Chinese all you can eat buffet. Good quality food. Hotel accommodations were also much better than expected. Overall a really good experience. Will recommend this company.Read full review
We only had 1 actual entire day for the tour, that is the 2nd day and it rained. Even though this is not within your control, but Our visit to the One World Trade Centre in the morning was ruined and the money we paid usd 80 for 2 pax was f..or nothing as we were unable to see anything due to the mist. Though the tour guide, Jack was very accommodative and nice to arrange something else for us, it was still a disappointment for us. At least ur company should arrange some contingencies if such an incident happens, which I believe will. Example, either arrange a refund, or an open ticket to visit the center at a later time of the day at the convenience of the customer.Read full review
There are no options given if one is not taking the pre-decided attractions and meals. A lot of time was wasted in finding proper places to eat.
It would be great if the Tour guide can provide a list for all stops made in the tour for peopl..e to know where they can eat and roam around in the new city they are travelling to.
Communication to English speaking groups can be improved significantly.Read full review
By: Elizabeth Loaiza Castaño | Sat Nov 02, 2019 at 01.00 AM
Me pareció un tour bueno, pero prometen algunas cosas en atracciones que no tenían disponibles. Además me parece que deben ser más claros es especificar a las personas que debes si o si consumir 4 actividades o sino pagar un costo por n..o hacerlo y especificar que pagar un costo por el guía y conductor.
Además deberían explorar en qué las partes donde paran a comer no sean tan lejos de la ciudad porque las opciones son pocas y casi que te obliga a comer en el restaurante que sugiere el tour.Read full review
Tour guide was articulate enough, but no need to prohibit people from using the bathroom on the bus b/c of "smell" that will vent throughout bus. At least tell people it is okay to use if they will only pee, and not prohibit bathroom entire..ly. Makes no sense unless you are trying to save yourself time/mess emptying the tank. Also, announce the Wi-Fi password on the bus intercom and don't mumble it quietly to individuals as they ask for it so that others around have to listen in to overhear it.
Otherwise, a good experience and thorough. Tour guide was very friendly & good with kids, but needs to change the above noted points.Read full review
I thought everything was rush, rush
Sometimes you had to choose between eating something or visiting an attraction. Example: We arrived at Kingston and we had 45 mins to eat and see the attractions, basically the only place I met in Kingsto..n was the Subway restaurant.
There's no need to offer all those attractions if I won't be able to see them. I will recommend to schedule 20 more minutes to each attraction so at least we can see something.Read full review
You are not tour operator. You are not implementing feedback from the tour operator. Close co-ordination with tour operator will improve overall performance of the tour.