Ben our guide was very informative, the bus driver Vern was always professional but so helpful and quite funny.
The activities were smoothly run and highlights. All hotel rooms were clean, and spacious. The first an last day were long driv..ing days but necessary.Read full review
It was good but there were some communication issues. There was a 40min delay during a morning pick up at my hotel, without any communication, which is nerve wrecking. The email conversation during the reservation could also have been more ..efficient, e.g when agreeing the drop off location.Read full review
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review
Not enough time in several places. Bus driver was always late and made the group move to be picked up when space for the bus existed. Hotel in Porto was too far from the city center.
we had a great time. the tour was well organized and our tour guide Marina was the best guide we ever had. very friendly and well knowledged. gave us great tips where to eat and where to go. she made our days delighfull. Please make sure to.. tell her that. thanks.
the only negative thing is that the bus was vey uncomfortable. no leg rooms between seats.Read full review
I really enjoyed my experience. And the scenery made a deep impression on me. The price was fair and after seeing the scenery in person, it was definitely worth it.
I feel like the Banff National Park tour was the best thing I spent money on for my trip. The people on the tour were wonderful, so you’ll also make some friends. Overall, if you’re looking for a high-quality tour for a reasonable price.., this is it!Read full review
We saw so much and Nice was a really good tour guide. He told a lot of interesting stories throughhout the entire trip. And the hotel was very comfortable. It is a nice trip.
First day in Milan, you will leave from there. The tour guide or bus will not take you to the museum or the Cathedral from what they stated on the itinerary. They will just meet you at the Cathedral and leave right away to go to the hotel i..n Venice. Other than that, the tour guide was friendly and pleasant. We had enough time to take pics but you will do a lot of walking which I didn’t mind. It was just the weather during summer is very hot and humid. The first meal is the black squid spaghetti which has no taste and lack of squid. I could have opt out on it but didn’t know. The first hotel in Venice is really small and old. The rest of the hotel rooms are decent. The bus driver drives well that I could sleep through the ride when we’re not touring. Rating this tour mediocre but I am happy that we were able to go to a lot of places.
Regarding accomodation, my friend and her daughter weren’t on the tour guide’s list so they had to add another hotel reservations for them at the last min
Also, I don’t really care for the factory tours like the glass blowing, leather bag factory and perfume fragonard factory. Would have enjoyed more of more sites to visit.Read full review
Worst hotel except in Rome they made us stay in country side lodge whose rate per double room was 40$ Guide was good but needs maturity This is worst for the money paid